Last updated: September 2026

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At Canvas And Panels, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy & Cookie Policy explains what personal information we collect, how we use it, who we may share it with, how we protect it, and how cookies and similar technologies may be used when you visit our website.

1. Who We Are

Canvas And Panels is a UK-based business supplying canvas panels and related products.

For the purposes of UK data protection law, Canvas And Panels is responsible for the personal information we collect and use in connection with our website, enquiries and orders.

If you have any questions about how we use your information, please contact us using the contact details provided on our website.

2. Information We May Collect

Depending on how you interact with us, we may collect some or all of the following information:

Information you provide to us

This may include:

• Your name.

• Billing and delivery address.

• Email address.

• Telephone number.

• Payment and transaction information.

• Information relating to your orders.

• Information you provide when contacting us.

• Information you provide when requesting a quotation.

• Information relating to bespoke or custom orders.

• Any artwork, photographs, measurements or other information you provide to us to fulfil an order.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Website pages visited.

• Approximate location derived from your IP address.

• Information about how you interact with our website.

The information collected will depend on the technologies and services used by our website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders.

• Arrange delivery of products.

• Process payments.

• Provide quotations and respond to enquiries.

• Communicate with you about your order.

• Deal with returns, refunds, complaints and customer service enquiries.

• Manufacture and supply bespoke products.

• Maintain appropriate business and financial records.

• Meet our legal and accounting obligations.

• Prevent fraud and protect the security of our website and business.

• Improve our website, products and customer service.

• Understand how visitors use our website where appropriate consent has been provided.

• Send marketing communications where we are legally permitted to do so and, where required, you have provided consent.

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Bases for Using Your Information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may need to use your information to enter into or fulfil a contract with you, for example when processing an order and arranging delivery.

Legal obligation

We may need to process certain information to comply with our legal obligations, including accounting, tax and financial record-keeping requirements.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

This may include operating and improving our website, managing our business, responding to enquiries, preventing fraud and protecting our systems.

Consent

Where consent is required by law, we will ask for your consent before carrying out the relevant processing.

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Payment Information

When you purchase from us, payments may be processed through third-party payment providers.

We do not normally need to see or store your full payment card details.

Your payment information is handled by the relevant payment provider in accordance with their own privacy and security policies.

6. Sharing Your Information

We may share personal information with trusted third parties where this is necessary to operate our business or fulfil your order.

Depending on the services we use, these may include:

• Payment providers.

• Delivery and courier companies.

• Website and e-commerce service providers.

• IT and hosting providers.

• Accounting and bookkeeping services.

• Professional advisers.

• Government authorities or regulators where we are legally required to do so.

We only share information where there is a legitimate reason to do so and, where appropriate, we take reasonable steps to ensure that third parties protect your information.

We do not sell your personal information to third parties.

7. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods because of legal, accounting or tax requirements.

For example, information relating to financial transactions and business records may need to be retained to comply with HMRC and other legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access.

• Accidental loss.

• Misuse.

• Alteration.

• Disclosure.

• Destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law.

These may include the right to:

• Ask us for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information where there is no lawful reason for us to continue processing it.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing.

• Object to direct marketing.

• Withdraw consent where we rely on consent to process your information.

• Request that certain information is provided to you in a portable format.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website.

10. Marketing Communications

If you have signed up to receive marketing communications from us, we may occasionally contact you about products, offers, news or other information that may be relevant to you.

Where required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us directly.

We will not require you to provide marketing consent as a condition of purchasing from us.

11. Cookies

Cookies are small text files that are stored on your computer, tablet or other device when you visit a website.

They can be used to make websites function correctly, remember preferences, improve website performance and, where permitted, understand how visitors use a website.

The ICO requires businesses to provide clear information about cookies and generally obtain consent before using cookies that are not strictly necessary for the requested service.

Strictly Necessary Cookies

Some cookies are necessary for our website to operate correctly.

These may be used for purposes such as:

• Keeping the website secure.

• Maintaining your shopping basket.

• Processing an order.

• Maintaining your session.

• Remembering choices that are necessary for the website to function.

These cookies may operate without consent where they are genuinely necessary for the service you have requested.

Analytics Cookies

We may use analytics cookies or similar technologies to help us understand how visitors use our website.

For example, they may help us understand which pages are visited, how visitors navigate the website and how the website performs.

Analytics cookies are not automatically considered strictly necessary and, where required, we will ask for your consent before using them.

Marketing and Advertising Cookies

If we use cookies or similar technologies for advertising, re-marketing or tracking purposes, we will obtain the appropriate consent before using them where required by law.

These technologies may allow us or third-party advertising providers to understand how visitors interact with our website or advertisements.

12. Managing Cookies

When you first visit our website, you may be given the option to accept or reject non-essential cookies.

You can change your cookie preferences where our website provides a cookie management tool.

You can also control or delete cookies through your web browser. However, blocking certain cookies may affect how parts of the website function.

You can find further information about managing cookies from the Information Commissioner's Office.

13. Third-Party Services

Our website may use third-party services to provide certain functionality.

These services may include payment processing, website hosting, analytics, delivery services, embedded content or other website functionality.

Where third-party services process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.

Third-party services may also have their own privacy and cookie policies, which we recommend reviewing where relevant.

14. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We recommend that you review the privacy policy of any website you visit through a link on our website.

15. Children's Privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information unnecessarily, please contact us.

16. International Transfers

Some of the third-party services we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

17. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be available on our website.

We recommend checking this page periodically for any changes.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about contacting the ICO on its website.

19. Contact Us

If you have any questions about this Privacy & Cookie Policy, how we use your information, or wish to exercise any of your data protection rights, please contact Canvas And Panels using the contact details provided on our website.

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