Last updated: September 2026

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Welcome to Canvas And Panels. These Terms of Use explain the terms that apply when you use our website and purchase products from us.

By using this website, you agree to use it responsibly and in accordance with these terms.

1. About Canvas And Panels

Canvas And Panels is a UK-based business specialising in canvas panels and related products.

Throughout these terms, “Canvas And Panels”, “we”, “us” or “our” refers to Canvas And Panels. “You” or “your” refers to anyone using our website or purchasing products from us.

Our contact details and business information can be found on our website.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website in any way that is unlawful, fraudulent or misleading.

• Attempt to gain unauthorised access to our website or its systems.

• Introduce viruses, malware or other harmful material.

• Copy, reproduce or misuse our website content without our permission.

• Use our website in a way that could damage, disable or impair its operation.

We reserve the right to restrict or suspend access to the website where necessary to protect our business, website or customers.

3. Website Information

We make every reasonable effort to ensure that the information on our website is accurate and up to date.

However, product images, colours and finishes shown on screen may vary slightly from the actual product due to differences in monitors, screens, lighting and photography.

Where products are handmade or individually produced, minor variations may occur. These variations do not necessarily indicate a fault and can be part of the characteristics of the product.

We reserve the right to correct errors, omissions or inaccuracies on the website, including product descriptions, specifications and pricing.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative or provide a refund.

We may occasionally need to make minor changes to product specifications or materials where this is necessary, provided that the product supplied remains consistent with its description and intended purpose.

5. Prices and VAT

All prices displayed on our website will be shown in accordance with the applicable VAT requirements.

Where VAT is applicable, this will be included or clearly identified in the price shown.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

6. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

An order confirmation confirms that we have received your order. A contract for the purchase of the products is formed when we accept your order.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, such as:

• A product being unavailable.

• A clear pricing or product description error.

• Suspected fraudulent or unauthorised activity.

• An error in the delivery information supplied.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

7. Custom and Bespoke Products

Where we agree to manufacture a product to your specific requirements, the agreed specifications will form part of your order.

Because bespoke products are made specifically for the customer, they may be subject to different cancellation and return arrangements where permitted by UK consumer law.

We will discuss any important specifications, measurements or requirements with you before manufacture where necessary.

You are responsible for ensuring that any measurements, artwork, images or other information supplied to us are accurate and that you have the necessary rights or permissions to use any artwork or material supplied to us.

8. Delivery

We aim to dispatch and deliver orders within the timescales stated on our website or provided to you at the time of ordering.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Once your order has been dispatched, responsibility for the goods remains subject to your statutory consumer rights and the applicable law.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where possible. This will help us investigate the issue with the delivery company and resolve the matter promptly.

Our separate delivery information provides further details about delivery charges and delivery arrangements.

9. Returns, Refunds and Your Consumer Rights

Nothing in these Terms of Use affects your statutory rights as a consumer.

Where you purchase products as a consumer, your statutory rights include the right to receive goods that are as described, of satisfactory quality and fit for purpose. (GOV.UK)

Our Returns and Refunds Policy provides further information about cancelling an order, returning products and receiving refunds.

Certain products, including products made specifically to your requirements, may be excluded from cancellation rights where the law permits.

If you believe a product is faulty, damaged or does not match its description, please contact us so that we can investigate and provide an appropriate remedy.

10. Intellectual Property

Unless otherwise stated, all content on this website belongs to or is licensed to Canvas And Panels.

This includes, but is not limited to:

• Logos and branding.

• Product photographs.

• Product descriptions.

• Graphics and artwork.

• Website design.

• Text and other original content.

You may view and use the website for your personal or legitimate business purposes, but you must not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.

11. Customer-Supplied Content

If you provide us with photographs, artwork, designs, text or other content for the purpose of fulfilling an order, you confirm that you have the necessary rights and permissions to provide and use that material.

You remain responsible for ensuring that the content you provide does not infringe another person's copyright, trademark, intellectual property rights or other legal rights.

We reserve the right to refuse to reproduce material where we reasonably believe that doing so could infringe third-party rights or otherwise be unlawful.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that Canvas And Panels endorses or accepts responsibility for the content, availability or practices of those websites.

You should review the terms and privacy policies of any third-party website you visit.

13. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances outside our reasonable control.

14. Limitation of Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, nothing in these terms affects your statutory consumer rights or our responsibility for matters such as death or personal injury caused by negligence, fraud, or other liability that cannot legally be excluded.

To the extent permitted by law, Canvas And Panels will not be responsible for losses that could not reasonably have been anticipated when the relevant contract was entered into.

Nothing in these terms is intended to reduce or remove any rights or remedies that you have under UK consumer law.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, for example:

• Severe weather.

• Natural disasters.

• Fire or flood.

• Industrial disputes.

• Transport disruption.

• Supplier failures.

• Power or telecommunications failures.

• Government restrictions.

• Other events that could not reasonably have been prevented or anticipated.

Where such an event affects your order, we will make reasonable efforts to keep you informed and minimise any resulting delay.

16. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will always be published on this website.

Any changes will not retrospectively alter the terms of an order that we have already accepted.

17. Privacy

Our Privacy Policy explains how we collect, use and protect personal information when you use our website or purchase from us.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Governing Law

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections provided by the laws that apply to you.

19. Contact Us

If you have any questions about these Terms of Use, your order or our products, please contact Canvas And Panels using the contact details provided on our website.

We will always try to resolve any issue with you fairly and promptly.